Publication

This handbook serves as a general reference and field study guide for mediation teams and lead mediators deployed on AU mediation missions. More specifically, it 1) provides an overview of conflict environments, how mediation developed on the continent and the evolving engagement of mediation practitioners; 2) introduces the five phases of the mediation process –from preparation to negotiation and exit strategies; and 3) explores the knowledge management framework which supports the identification of the lessons learned, creation of knowledge and sharing of experiences in mediation.