Management support for courses and events
The organisation of courses is a demanding administrative task that can take a long time and involve many different process steps, each containing different activities.
The IT service “management support for courses and events” provides comprehensive IT support for the course planning process with a standard software application. The software supports all process steps, starting with courses development, over the individual implementation and publication of course offers on ETH websites, to the (internal or external) invoicing of the course fees.
The service increases the effectiveness and efficiency of the course organisation process and enables a modern and error-free processing of business cases through automation and workflows.
The following processes are supported:
- Course development and planning
- Announcement and marketing of the courses
- Administration of course registrations
- Administration of course execution
- Billing of course fees
- Evaluation and analysis the collected course data
The service is integrated into the ETH system landscape. This ensures the correct implementation within the ETH web content management and the financial system.
The process support provided by this service requires an individual introduction for each specific course offer, which is carried out between the client (course providers) and IT Services.