ITS Service Desk
The Service Desk is the gateway to IT services.
Incident reports
| Status | Datum | Beschreibung | |
|---|---|---|---|
 | 06.10.2026 07:57 | Confluence & JIRA; short interruptions due to urgent udpates | Details |
Confluence & JIRA; short interruptions due to urgent udpatesConfluence (https://unlimited.ethz.ch) and JIRA (https://jira.ethz.ch) have to be updated due to a critical security vulnerability, resulting in short interruptions of a few minutes. |
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| 04.06.2026 09:45 | Sympa Malfunction | Details |
Sympa MalfunctionThere is a problem with the delivery of Sympa emails to certain providers (e.g., Hotmail). The emails are being marked as spam due to a missing DKIM signature. |
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Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.
Sysstat disruptions can be subscribed to via Sympa.
Opening hours
Hotline
Monday to Thursday
07:30 – 17:30
On Fridays, the hotline closes one hour earlier.
Special closing times & public holidays
Service desk at HG E 11
Monday to Friday
09:30 – 11:00
13:30 – 16:00
Information on how to get here
ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)