ITS Service Desk
The Service Desk is the gateway to IT services.
Incident reports
| Status | Datum | Beschreibung | |
|---|---|---|---|
 | 02.11.2026 09:04 | Emergency VPN upgrade | Details |
Emergency VPN upgradeDue to a critical security vulnerability we're currently (09:00) upgrading the VPN concentrator. Until ca. 09:30 connection issues in the VPN must be expected. |
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| 28.10.2026 12:45 | IT Shop not reachable | Details |
IT Shop not reachableThe IT Shop is not reachable at the moment. |
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| 23.10.2026 10:10 | GitLab interruption | Details |
GitLab interruptionDue to a serious remote code execution vulnerability, GitLab is being taken offline immediately to install the needed updates. |
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| 04.06.2026 09:45 | Sympa Malfunction | Details |
Sympa MalfunctionThere is a problem with the delivery of Sympa emails to certain providers (e.g., Hotmail). The emails are being marked as spam due to a missing DKIM signature. |
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Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.
Sysstat disruptions can be subscribed to via Sympa.
Opening hours
Hotline
Monday to Thursday
07:30 – 17:30
On Fridays, the hotline closes one hour earlier.
Special closing times & public holidays
Service desk at HG E 11
Monday to Friday
09:30 – 11:00
13:30 – 16:00
Information on how to get here
ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)