ITS Service Desk
The Service Desk is the gateway to IT services.
Incident reports
| Status | Datum | Beschreibung | |
|---|---|---|---|
 | 31.07.2026 15:54 | Switch outage HPT floor G | Details |
Switch outage HPT floor GThe switch swi-hpt-g2-3-b has gone offline. We're investigating the issue, UPDATE: The switch is back online. |
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| 27.07.2026 08:43 | Multimedia Rental Shop | Details |
Multimedia Rental ShopThe multimedia lending service is currently available on a limited basis. |
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| 04.06.2026 09:45 | Sympa Malfunction | Details |
Sympa MalfunctionThere is a problem with the delivery of Sympa emails to certain providers (e.g., Hotmail). The emails are being marked as spam due to a missing DKIM signature. |
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Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.
Sysstat disruptions can be subscribed to via Sympa.
Opening hours
Hotline
Monday to Thursday
07:30 – 17:30
On Fridays, the hotline closes one hour earlier.
Special closing times & public holidays
Service desk at HG E 11
Monday to Friday
09:30 – 11:00
13:30 – 16:00
Information on how to get here
ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)