Old fault reports

Not all reports are available in English. Please refer to the German version of our website for further details. Fault reports, in German

State	Date	Description
	05.12.2024 14:32	Login PKI portal	Details
Login PKI portal The login on the certificate management (pki-portal.ethz.ch) is not possible at the moment. Last change: 05.12.2024 14:58
	03.12.2024 13:12	Problems NAS	Details
Problems NAS Currently there are sporadic performance problems with NAS22. We are working hard on a solution. Last change: 06.12.2024 08:36
	03.12.2024 07:39	location DFA offline	Details
location DFA offline The connection to the location DFA/DFB (Dübendorf) is currently severed. We suspect there's a problem after planned maintenance by the provider. We are in contact with the provider. UPDATE: The provider has resolved the issue. Last change: 03.12.2024 16:35
	26.11.2024 14:01	Malfunction NAS	Details
Malfunction NAS Currently there problems on NAS22. We are working hard to find a solution. Last change: 03.12.2024 13:11
	19.11.2024 13:16	IAM (password.ethz.ch) is not reachable at the moment.	Details
IAM (password.ethz.ch) is not reachable at the moment. Login into IAM is not possible Last change: 19.11.2024 14:16
	12.11.2024 16:55	Adobe Sign - signature request is not working	Details
Adobe Sign - signature request is not working We are currently experiencing a service outage with Adobe Sign. The sending of documents for signature request is not working. The technicians are already trying to find the problem. Last change: 12.11.2024 18:37
	11.11.2024 09:23	ETH's Google Workspace storage is full.	Details
ETH's Google Workspace storage is full. The ETH Google Workspace is full. The problem was escalated to Google shortly after it occurred and Google is working on a solution. No data has been lost, but data can be read and downloaded. Unfortunately, it is not possible to save data until the problem has been resolved. Last change: 13.11.2024 16:27
	01.11.2024 12:06	Malfunction in the NAS storage system	Details
Malfunction in the NAS storage system There is currently a problem with the connection to the NAS. In particular, connections via SMB (Mac/Windows) are affected. We are working with the manufacturer to find a solution as quickly as possible. Last change: 06.11.2024 13:42
	29.10.2024 09:46	Problem with IT Shop	Details
Problem with IT Shop Due to a server error, paid requests cannot currently be processed in the IT Shop and end in the status 'Failed'. Software products are affected, but also other services such as NAS orders and the lifecycle process in the IT shop. We have currently removed the currently frequently ordered product ‘Adobe CC’ from our offer. Recommendation to affected customers: Please try again at a later date. Last change: 29.10.2024 14:08
	24.10.2024 08:17	Staffnet websites not reachable	Details
Staffnet websites not reachable The Staffnet webpages of ETH (https://ethz.ch/staffnet/de.html) are not reachable at the moment. Last change: 24.10.2024 16:15
	18.10.2024 08:09	Confluence not reachable	Details
Confluence not reachable Confluence (unlimited.ethz.ch) is not reachable at the moment. Last change: 21.10.2024 15:51
	08.10.2024 10:36	Loginproblems from external	Details
Loginproblems from external The ETH ADFS login page is currently not accessible from external networks. This affects, among other things, the login to webmail and cloud services. Last change: 08.10.2024 14:17
	07.10.2024 10:38	Störung AAI	Details
Störung AAI It is currently not possible to log in to various applications via AAI. Among others, Mystudies and Moodle are affected. Last change: 07.10.2024 11:05
	04.10.2024 13:33	Notification: Partial Network Outage in Building CHN Due to Power Interruption	Details
Notification: Partial Network Outage in Building CHN Due to Power Interruption We would like to inform you that there is currently a partial network outage in Building CHN. The affected device is swi-chn-l15-a. The cause is a power interruption, the exact details of which we are currently investigating. A technician is already on the way to the site to resolve the issue as quickly as possible. We apologize for any inconvenience and thank you for your understanding. Last change: 04.10.2024 15:13
	03.10.2024 10:47	Event calendar currently out of order	Details
Event calendar currently out of order The event calendar on the web, in the ETH app and on the screens in the buildings are currently not working. We are working on fixing the problem. Last change: 08.10.2024 09:14
	02.10.2024 15:30	Network issues staff-net, student-net	Details
Network issues staff-net, student-net Currently there are occasional network connectivity issues in the staff-net and student-net. Affected are connections by wire, wireless but also VPN. We are investigating the issue. UPDATE: The issue should be resolved since 09:30. Last change: 08.10.2024 09:14
	02.10.2024 11:38	IT shop out of order	Details
IT shop out of order Der IT Shop arbeitet neu eingegangene Bestellungen nicht mehr ab und ist deshalb zur Zeit offline. Es sind keine Bestellungen möglich im Moment! Wir arbeiten daran den Fehler rasch möglichst zu beheben. Last change: 08.10.2024 09:14
	30.09.2024 09:27	Parallels Software License Renewal	Details
Parallels Software License Renewal Die Verlängerung der Lizenz ist in die Wege geleitet, leider hat die Firma noch nicht reagiert. Die User müssen nichts unternehmen, die Meldung sollte in den nächsten Tagen verschwinden. Note: Für Personen welche die Parallels Lizenz über den IT Shop bestellt haben. Last change: 08.10.2024 09:14
	30.09.2024 07:51	Network outage Cx	Details
Network outage Cx There's currently an outage of the datanetwork in the building zone Cx. Affected are wired, wireless and telefony. We're currently investigating the issue. UPDATE: The network is available again. Cause was a power outage due to construction work. Last change: 02.10.2024 19:24
	24.09.2024 14:56	DC switch crash swi-dcz1-132-rzy-b65-u	Details
DC switch crash swi-dcz1-132-rzy-b65-u The switch swi-dcz1-132-rzy-b65-u has crashed today at around 14:20 and then again at around 14:40. Currently, it's running stable again. The switch will be replaced. Last change: 30.10.2024 08:13
	24.09.2024 13:40	No purchase of DigiCert mail certificates	Details
No purchase of DigiCert mail certificates At the moment, no new mail certificates can be obtained from DigiCert Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates are not affected. Last change: 25.09.2024 16:37
	18.09.2024 09:41	Adobe Sign login does not work	Details
Adobe Sign login does not work We are currently experiencing a service outage with Adobe Sign. The login does not work. Last change: 18.09.2024 11:04
	10.09.2024 11:07	No Software available in the IT Shop	Details
No Software available in the IT Shop Due to a connectionproblem with the software shares it is not possible at the moment to order software. Last change: 10.09.2024 13:27
	07.09.2024 09:17	Problem with Network Link Baden (BEA)	Details
Problem with Network Link Baden (BEA) Due to a malfunction at our provider, the Baden-ETH connection is currently interrupted. The provider is working on a solution. Last change: 09.09.2024 13:23
	04.09.2024 09:36	Problem with Adobe license	Details
Problem with Adobe license Due to an error, the message ‘Your licence has expired for XYZ’ is displayed when opening Adobe software. We are working on a solution. Last change: 12.09.2024 12:42
	03.09.2024 14:53	Netzwerkverbindungen zum LCA	Details
Netzwerkverbindungen zum LCA Today, on September 3, 2024, between 14:29 and approximately 14:50, all network links to the LCA were interrupted. Due to the simultaneous unavailability of redundancy, this resulted in a brief total outage of the network connection. We are working to determine the root cause of the disruption and will implement measures to prevent similar issues in the future. Last change: 04.09.2024 07:05
	28.08.2024 11:21	Problem with SMS Gateway	Details
Problem with SMS Gateway The SMS Gateway of ETH is not working at the moment. Affected is, among other things, the password reset via SMS Last change: 28.08.2024 11:39
	28.08.2024 09:20	smartdesk portal does not work	Details
smartdesk portal does not work No tickets can currently be entered via the smartdesk portal. You can open tickets via email to servicedesk@id.ethz.ch. We are working on a solution. Last change: 28.08.2024 15:07
	23.08.2024 16:16	swi-cla-a31-2-a partly defekt	Details
swi-cla-a31-2-a partly defekt One member of the access switch is defekt an will be replaced Last change: 27.08.2024 08:26
	23.08.2024 08:44	Problem OIS applications	Details
Problem OIS applications Due to a serverproblem various OIS appplications are not reachable at the moment. Last change: 23.08.2024 14:52
	20.08.2024 15:25	Network fault	Details
Network fault In the meantime, the data network has been put back into operation and stabilised. The actual cause of the problems lay in the virtual server infrastructure, which will be gradually put into operation over the next few hours. It will therefore take some time before all services are up and running again. We will then analyse the technical cause of the problem as soon as possible. Last change: 21.08.2024 07:29
	19.07.2024 09:43	Network issues LEO	Details
Network issues LEO There are repeated issues with the switch in the building LEO. WLAN is also affected. We're currently investigation these problems. UPDATE 11:00 The problems seem to have been resolved. We're now planning the replacement of the switch to avoid further issues. Last change: 20.08.2024 15:25
	19.07.2024 06:53	Network issues STW	Details
Network issues STW There's currently an issue with the switch in building STW. WLAN is also affected. UPDATE 07:45 The problems seem to be resolved Last change: 19.07.2024 09:43
	17.07.2024 09:26	Power outage campus City 16.07. 23:14	Details
Power outage campus City 16.07. 23:14 Last night, 16.07.24, around 23:14 a EWZ power outage occurred. This also resulted in network outages at certain locations. Current the network is fully available again. https://www.ewz.ch/de/services/stoerungen.html Last change: 19.07.2024 09:43
	15.07.2024 16:29	IAM not reachable	Details
IAM not reachable IAM (password.ethz.ch) is not reachable at the moment. Last change: 17.07.2024 09:35
	10.07.2024 11:27	Adobe eSign - No contracts can be signed at the moment	Details
Adobe eSign - No contracts can be signed at the moment For licensing reasons, no contracts can be signed at the moment. SoftwareOne has been informed and is working on a solution. Last change: 12.07.2024 16:36
	01.07.2024 15:59	Problem with Scan to Mail	Details
Problem with Scan to Mail Scan to mail on ETH printers is not working at the moment. Last change: 02.07.2024 07:57
	01.07.2024 12:04	Network failure Bedretto	Details
Network failure Bedretto Due to a problem at Swisscom, the Bedretto is offline. Swisscom is working on fixing the problem. Last change: 10.07.2024 11:29
	20.06.2024 15:26	Poweroutage in serverroom HCI C255	Details
Poweroutage in serverroom HCI C255 Today there was a short power outage at around 13:30. Last change: 24.06.2024 09:54
	19.06.2024 08:58	Euler offline due to power outage in Lugano	Details
Euler offline due to power outage in Lugano Due to a power outage in the datacenter in Lugano, the Euler cluster is currently offline. We are in close contact with CSCS. Please refer to https://scicomp.ethz.ch/wiki/Power_outage_2024-06-19 for further information. We are sorry for the inconvenience. Last change: 20.06.2024 07:42
	12.06.2024 10:58	Outage Adobe Sign	Details
Outage Adobe Sign Due to a worldwide problem Adobe Sign is not reachable at the moment. Last change: 12.06.2024 12:43
	10.06.2024 08:27	Problem Mailarchive	Details
Problem Mailarchive There is currently a problem with the mail archive. Last change: 14.06.2024 09:38
	07.06.2024 13:02	Failure of several applications from ID Apps	Details
Failure of several applications from ID Apps Failure of several ID Apps applications. Affected applications and interfaces: - Basis Jobs GUI - Cookpit External services for professional caterers - Cookpit GUI - Cookpit Private services - Cookpit Public services - Distribution Group Manager GUI - Distribution Group Mgr Jobs Services - Distribution Group Mgr Services - Domains Services - E-Addresses GUI - E-Addresses REST Services - EduApp student part as PWA - eReference GUI - eReference WS - Examples GUI Blueprint - Examples Jobs Services Blueprint - Examples Services Blueprint - HAT Backend - HAT jobs - ID OAUTH proxy - IKB management GUI - IKB administration REST services - IKB Mobility GUI - IKB Mobility REST services - Indoor navigation Location service - Infrastructure Private services - Infrastructure Public services - kdb-contact-groups-business - kdb-contact-groups-emergency-gui - kdb-contact-groups-emergency-prv-service - kdb-contact-groups-emergency-service - Know-how database backend - Voice services - Mail queue services (REST) - People services - Public Calendar Manager - Editor - Public Calendar Manager - Feed generator - Public Calendar Manager - Private services - Public Calendar Manager - Public Services - Screen feeds GUI - SmartDesk Administration - SmartDesk GUI - SmartDesk Services - Sysstat Backend - Workshop management tool Translated with DeepL.com (free version) Last change: 07.06.2024 15:29
	03.06.2024 11:26	Network disruption Früebühl swi-fwo-d13-a	Details
Network disruption Früebühl swi-fwo-d13-a We have a PoE problem on the swi-fwo-d13-a in Frühbühl, we are working on fixing the problem. As it currently looks, the switch needs to be replaced. Last change: 07.06.2024 12:53
	30.05.2024 14:33	Network failure on the swi-no-h45-a	Details
Network failure on the swi-no-h45-a Member 1 on the swi-no-h45-a is defective. We are working on fixing the problem. Last change: 30.05.2024 15:27
	16.05.2024 07:53	Confluence down	Details
Confluence down Confluence is not reachable at the moment. Last change: 16.05.2024 08:37
	10.05.2024 08:09	Service Interruption Notification - netcenter.ethz.ch Currently Down	Details
Service Interruption Notification - netcenter.ethz.ch Currently Down Dear users, We would like to inform you that our web service netcenter.ethz.ch is currently unavailable due to issues with our database infrastructure and complications with the ESx servers. Our technical teams are actively working to resolve these issues and restore full functionality to the web service as quickly as possible. We apologize for any inconvenience caused and appreciate your understanding and patience during this time. If you have any questions or require further assistance, please do not hesitate to contact our support team. Please expect another update from us once the service is fully operational again. Best regards Last change: 10.05.2024 09:14
	24.04.2024 15:43	Problem with webprint	Details
Problem with webprint There are problems with uploading files to webprint at the moment. Last change: 25.04.2024 13:34
	24.04.2024 10:47	Network interruption HCI B floor	Details
Network interruption HCI B floor A stack member of swi-hci-b7-a crashed. the whole switch will be replaced. Last change: 29.04.2024 09:56
	27.03.2024 08:49	Applications not accessible from outside the ETH network	Details
Applications not accessible from outside the ETH network Various applications cannot be accessed from outside the ETH network. https://idapps.ethz.ch/smartdesk/ https://idapps.ethz.ch/cookpit/ https://idapps.ethz.ch/ikb/ Last change: 02.04.2024 13:25
	21.03.2024 11:12	Mailarchive not available	Details
Mailarchive not available We are currently experiencing a problem when logging into the mail archiving environment. The archiving of e-mails is not impacted. We are analyzing the problem and will try to solve it as soon as possible. Last change: 27.03.2024 10:25
	20.03.2024 14:05	Wireless problem for students LEE/CLA	Details
Wireless problem for students LEE/CLA Wireless problem for students LEE/CLA Last change: 28.03.2024 10:18
	18.03.2024 12:56	Outage Adobe Sign	Details
Outage Adobe Sign Due to a worldwide problem Adobe Sign is not reachable at the moment. Last change: 21.05.2024 15:38
	14.03.2024 13:20	Network fault in the HIx area	Details
Network fault in the HIx area We currently have an unknown problem in the network in the Hix area and are working on fixing the problem. The WLAN is particularly affected. Last change: 14.03.2024 14:39
	11.03.2024 10:10	Smartdesk not reachable	Details
Smartdesk not reachable Smartdesk it not reachable at the moment. Ticket can be created by seding an e-mail to servicedesk@id.ethz.ch Last change: 11.03.2024 10:19
	06.03.2024 15:12	Network fault OCT	Details
Network fault OCT We have an unknown fault in the network in the Octavo and are working on fixing the fault. Last change: 10.07.2024 11:23
	29.02.2024 19:04	Network fault/WLan in the HWA building	Details
Network fault/WLan in the HWA building We are currently experiencing a network fault in the HWA Access WLan, on the switch swi-hwa-e41-a. This affects 10 out of 11 access points, we are working on fixing the problem. Last change: 01.03.2024 21:42
	15.02.2024 08:00	Authentication issues wired clients	Details
Authentication issues wired clients There's currently an issue with the radius authentication, Wired clients might not be able to connect to the network. Wireless seems to be unaffected. We're working on a solution. UPDATE 08:25: The problem has been resolved. Wired authentication is working again. If there are still problems with individual clients, please disconnect and reconnect the client to trigger reauthentication. Last change: 15.02.2024 08:26
	12.02.2024 10:35	Problem with publicationlists on ETH websites	Details
Problem with publicationlists on ETH websites Due to problems with a research collection interface the publicationlists on ETH websites are not functioning correctly. Last change: 21.02.2024 09:17
	09.02.2024 14:37	storage: temporary decrease of performance	Details
storage: temporary decrease of performance We are extending the storage space to improve both storage capacity and performance. Please note that during this process, there may be a temporary decrease in overall system performance as the system balances the storage usage among existing and new storage servers. Last change: 22.03.2024 09:28
	08.02.2024 16:30	Network outage HAD, FRN, FRB	Details
Network outage HAD, FRN, FRB There is currently a disruption in the EWZ data network. This affects our connections to the HAD, FRN and FRB buildings. We are in contact with the EWZ to resolve the problem Update 02/09/2024 07:50: A main route from EWZ was interrupted during a construction site. A lot of fiber optic connections have been destroyed. They have to dig up shafts and replace cables and splice again. The duration cannot be estimated yet, it could be Monday. Last change: 10.02.2024 09:29
	08.02.2024 07:38	Netzwerkstörung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer Lösung.	Details
Netzwerkstörung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer Lösung. Netzwerkstörung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer Lösung. Switch konnte wieder repariert werden. Last change: 08.02.2024 08:34
	06.02.2024 09:15	Network disruption zone H2	Details
Network disruption zone H2 We're seeing issues with the client authentication on the switches after the SW upgrade in the entire zone H2. We're working an the resolution. There might be intermittent outages. -- Update 09:55: The issue has been ressolved. Last change: 06.02.2024 09:56
	10.01.2024 13:38	Performance issues Confluence	Details
Performance issues Confluence We are currently experiencing performance problems, and therefore longer loading times, on Confluence (including unlimited.ethz.ch). We are working with the manufacturer to find a solution. Last change: 09.02.2024 15:00
	10.01.2024 10:28	Self reset fault for password and MFA	Details
Self reset fault for password and MFA Due to problems in the IAM, the Self Reset for password and MFA are currently not working correctly. Last change: 10.01.2024 11:48
	20.12.2023 08:43	WiFi Connectivity Issues Windows 11	Details
WiFi Connectivity Issues Windows 11 After the latest Windows Update there could be connectivity issues with WiFi. The Problem is caused by the user authentication. https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-23h2#3227msgdesc Last change: 09.02.2024 15:00
	18.12.2023 08:59	DNS Problem	Details
DNS Problem Due to a problem on the DNS some services were not reachable at the 15.12.2023 between 18:37 and19:42 Last change: 18.12.2023 08:59
	04.12.2023 10:00	Confluence malfunction	Details
Confluence malfunction Confluence currently has a problem. We are working on a solution. Last change: 10.01.2024 10:33
	29.11.2023 08:08	Problem with Mailarchive	Details
Problem with Mailarchive The mail archive is currently out of order for technical reasons. We are working on a solution. Last change: 18.12.2023 13:26
	21.11.2023 13:56	No A5 licenses available for Microsoft	Details
No A5 licenses available for Microsoft There are currently no new Microsoft A5 licenses available. Although a cloud subscription in the IT shop works, it is not possible to log in to an Office app such as Word. New licenses have been ordered. As soon as they arrive, the licenses will be issued automatically. Last change: 29.11.2023 08:08
	09.11.2023 10:22	Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch	Details
Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch Die Software kann auch im https://itshop.ethz.ch bezogen werden, sofern Sie sich im Netz der ETH Zürich befinden. Wir arbeiten an einer Lösung und entschuldigen uns für die damit verbunden Unannehmlichkeiten. Freundliche Grüsse Last change: 09.11.2023 16:34
	07.11.2023 07:54	swi-hpt-b5-a defekt	Details
swi-hpt-b5-a defekt swi-hpt-b5-a ist during a SW-Upgrade complett gecrashed Last change: 07.11.2023 11:16
	07.11.2023 07:44	swi-ml-e43-2-a defekt	Details
swi-ml-e43-2-a defekt swi-ml-43-2-a is during SW-Upgrade completly crashed. Last change: 07.11.2023 10:24
	02.11.2023 15:38	Network interruption Alp Weissenstein	Details
Network interruption Alp Weissenstein Due to a problem that is not yet known, we have a complete network interruption on Alp Weissenstein. Due to the weather conditions, it will only be in the next few weeks that someone will be able to tackle the problem Last change: 03.11.2023 06:48
	31.10.2023 14:04	Gitlab storage	Details
Gitlab storage Because of a storage shortage on Gitlab it is not possible to save data on Gitlab. Last change: 31.10.2023 14:15
	31.10.2023 10:05	Personal pages ETH websites	Details
Personal pages ETH websites Personal pages are not displayed on ETH websites at the moment. Last change: 31.10.2023 14:07
	24.10.2023 13:24	Network error: Problem with the swi-hci-c313-a	Details
Network error: Problem with the swi-hci-c313-a We are currently having a problem with the swi-hci-c313-a. We are working on fixing the problem. Last change: 24.10.2023 13:41
	19.10.2023 11:23	Network problem swi-etz-j60-5-a	Details
Network problem swi-etz-j60-5-a We are currently having a problem with the swi-etz-j60-5-a. We are working on fixing the problem. Last change: 24.10.2023 13:24
	04.10.2023 13:23	OpenScape UC (Softphone Telephony) connection problems with Google Chrome 177	Details
OpenScape UC (Softphone Telephony) connection problems with Google Chrome 177 Currently, Google Chrome after updating to version 117 cannot be used to connect to OpenScape UC (softphone telephony). Alternatively, Microsoft Edge or the desktop app can be used. We plan to apply a fix on 5th of october 23. Last change: 06.10.2023 14:07
	03.10.2023 12:42	Loginproblems eDoz	Details
Loginproblems eDoz Solution: The problem is caused by outdated cookies. After deleting the cookies from the browser the login should work again. At the moment we have loginproblems in eDoz. After entering the OTP nothing happens and only the button "Retry" shows up. Last change: 05.10.2023 10:58
	02.10.2023 09:17	Fault member 1 on the swi-hci-c337-a	Details
Fault member 1 on the swi-hci-c337-a We have an unknown error on member 1 on the switch swi-hci-c337-a We are working on fixing the problem. Last change: 02.10.2023 10:27
	21.09.2023 20:37	IT shop available again	Details
IT shop available again The IT Shop is fully available again. However, the cleanup of the accumulated service requests is still ongoing. Therefore, there may be longer turnaround times for service requests that were submitted yesterday. Last change: 02.10.2023 10:27
	18.09.2023 14:02	Outage of switch swi-hci-d433-b	Details
Outage of switch swi-hci-d433-b There's currently an issue with the switch swi-hci-d433-b. We're working on a solution. Last change: 20.09.2023 16:01
	18.09.2023 08:04	Web Center (IAM) malfunction	Details
Web Center (IAM) malfunction Currently we have a problem with Web Center (IAM). Various tasks are not processed (including password change). We are working on the solution. Last change: 18.09.2023 09:31
	11.09.2023 08:43	Hardwaredefekt beim Switch swi-hil-c41-2-a	Details
Hardwaredefekt beim Switch swi-hil-c41-2-a Derzeit gibt es ein Hardwaredefekt beim Switch swi-hil-c41-2-a. Alle daran angeschlossenen Netzwerkkomponenten sind deshablb beeinträchtigt inkl. Wlan. Wir arbeiten an dem Ersatz, für die damit verbunden Unannehmlichkeiten möchten wir uns entschuldigen. Freundliche Grüsse Last change: 11.09.2023 11:56
	04.09.2023 12:25	No subscription of QuoVadis mail certificates	Details
No subscription of QuoVadis mail certificates At the moment, no new mail certificates can be obtained from QuoVadis. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and TLS/SSL certificates are not affected. Last change: 05.09.2023 10:55
	04.09.2023 07:55	no access to password.ethz.ch possible	Details
no access to password.ethz.ch possible At the moment no access to the page password.ethz.ch is possible. After entering the OTP the message HTTP Status 500 - Internal Server Error appears. We are working hard to correct this. Last change: 04.09.2023 08:53
	01.09.2023 08:58	SharePoint 2016 Problems with Workflow	Details
SharePoint 2016 Problems with Workflow We have a problem with the workflow engine of SharePoint 2016, currently no workflows can be started and edited. Additionally, the edit form does not close on lists that have a workflow, but the changes are saved. Thank you for your understanding. Last change: 26.09.2023 10:20
	30.08.2023 13:46	Performance problems on the NAS	Details
Performance problems on the NAS We are currently experiencing performance issues on NAS12. Several services are probably affected. A solution is being worked on at full speed. Last change: 04.09.2023 08:53
	10.08.2023 16:35	Issues with ETHIS and Google Chrome	Details
Issues with ETHIS and Google Chrome It may occur that ETHIS does not respond with the Google Chrome browser. In this case, please use another browser. Last change: 23.08.2023 17:51
	31.07.2023 10:36	Login into GMIS does not work	Details
Login into GMIS does not work The login to GMIS is not working at the moment. The corresponding team is working on the solution of the problem. Last change: 23.08.2023 17:51
	19.07.2023 12:21	Access to NAS12 disturbed	Details
Access to NAS12 disturbed Dear NAS12 customers We are currently observing performance losses at NAS12 at the Zentrum SMB location. We're working on it. We will inform you as soon as the updates are installed. Thank you for your understanding. Last change: 19.07.2023 15:59
	17.07.2023 13:12	Problem with switch swi-hci-d533-b	Details
Problem with switch swi-hci-d533-b There's currently an issue on the switch swi-hci-d533-b. We're working on the resolution. - The issue has been resolved. Last change: 17.07.2023 14:43
	17.07.2023 09:15	IT Shop not reachable	Details
IT Shop not reachable The IT Shop is not reachable at the moment. Last change: 17.07.2023 11:12
	12.07.2023 10:32	Problems with the MFA registration	Details
Problems with the MFA registration Currently we have a problem with the registration process for MFA. It is not possible to perform an automatic OTP registration. Last change: 12.07.2023 12:15
	03.07.2023 10:06	Unknown network failure LCA	Details
Unknown network failure LCA We still have an unknown network fault in the LCA ->Power interuption in the LCA Last change: 03.07.2023 13:24
	29.06.2023 13:55	swi-hci-d525-a 'down'	Details
swi-hci-d525-a 'down' A single client produced packet with tausend of different Mac addresses. This caused the switch to crash. Last change: 29.06.2023 14:42
	13.06.2023 14:04	Problems with swi-hci-d513-a	Details
Problems with swi-hci-d513-a At the moment we have a problem on the swi-hci-d513-a. We are working on solving the problem. Last change: 14.06.2023 08:37
	02.06.2023 08:51	Error on swi-chn-h77-a member down	Details
Error on swi-chn-h77-a member down At the moment we have a member failure on the swi-chn-h77-a We are working on fixing the problem Last change: 02.06.2023 09:11
	26.05.2023 11:13	SharePoint	Details
SharePoint Problems with OfficeOnline service: Currently no Office documents can be opened in the browser. As a workaround, open documents directly in the application. We are working on a solution. Last change: 26.05.2023 12:11
	16.05.2023 09:28	Netzwerkproblem im Gebäude OAT	Details
Netzwerkproblem im Gebäude OAT Derzeit gibt es ein Netzwerkproblem im Gebäude OAT. Wir arbeiten daran und entschuldigen uns höflich für die damit verbundenen Unannehmlichkeiten. Freundliche Grüsse Last change: 26.05.2023 12:11
	12.05.2023 15:25	problems with switch swi-chn-g36-a	Details
problems with switch swi-chn-g36-a We hat to power-cycle the switch Last change: 26.05.2023 11:52
	04.05.2023 15:57	Firewall redundancy issues	Details
Firewall redundancy issues The firewalls of the following VPZ are not redundant: CHAB-DMZ; ERDW-SEISMO; GMP; ID-CXS-EE-CLIENTS; ID-IT-SEC; ID-KOM; MAVT-MANAGED; MAVT-SELF-M; STAFF-NET; ZO Last change: 05.05.2023 11:43
	03.05.2023 10:58	Calls OpenScape Mobile App	Details
Calls OpenScape Mobile App It is currently not possible to accept calls on the OpenScape Mobile app. The following announcement is heard: The subscriber is not available. Outgoing calls are possible. Alternatively, the preferred device for incoming calls can be set to mobile. Last change: 05.05.2023 11:00
	03.05.2023 08:19	Problems with the switch swi-chn-l15-a since last night	Details
Problems with the switch swi-chn-l15-a since last night We had problems with the switch swi-chn-l15-a since last night. The switch has been rebooted to solve the issue Last change: 12.05.2023 15:25
	02.05.2023 07:42	Reset via SMS	Details
Reset via SMS The password and MFA reset via SMS is currently not possible. Please use the reset via e-mail. Last change: 02.05.2023 08:22
	28.04.2023 09:17	Login Printers - PaperCut is not available.	Details
Login Printers - PaperCut is not available. PaperCut is not available at the moment, a login at the printers is therefore not possible. Last change: 28.04.2023 09:46
	19.04.2023 09:27	Hotline Service Desk of IT Services out of operation	Details
Hotline Service Desk of IT Services out of operation For technical reasons, the hotline of the IT Services Service Desk 2-7777 is out of service. Please open a ticket via servicedesk@id.ethz.ch or https://idapps.ethz.ch/smartdesk/. We are working to solve the problem as soon as possible. Last change: 19.04.2023 10:24
	05.04.2023 16:41	Network failure swi-hci-d513-b	Details
Network failure swi-hci-d513-b We have a defective switch member on the swi-hci-d513-b We are working on fixing the problem Last change: 05.04.2023 17:16
	04.04.2023 08:29	Currently there are partial problems with the provisioning of services in the IT Shop.	Details
Currently there are partial problems with the provisioning of services in the IT Shop. Currently there are partial problems with the provisioning of services in the IT Shop. The interface to Sap does not work. Affected are offers for chargeable services, which result in an internal billing. Last change: 04.04.2023 09:05
	31.03.2023 07:48	swi-cab-e20-2-a is down	Details
swi-cab-e20-2-a is down The swi-cab-e20-2-a is down We are working on fixing the problem Last change: 31.03.2023 08:04
	24.03.2023 09:30	Citrix Workspace certificate problem - users unable to login	Details
Citrix Workspace certificate problem - users unable to login Due to an expired certificate in the Citrix Workspace app for Mac, users are unable to login to the service. The workaround is to use the web service until Citrix fix the problem. Last change: 30.03.2023 14:32
	23.03.2023 11:25	Problems with switch swi-hci-c337-a	Details
Problems with switch swi-hci-c337-a some LAN connections that terminate on this switch are currently not available Last change: 23.03.2023 11:38
	23.03.2023 07:28	Login IAM (passwort.ethz.ch)	Details
Login IAM (passwort.ethz.ch) The login into IAM webcenter (password.ethz.ch) is not possible at the moment. Last change: 23.03.2023 07:57
	22.03.2023 09:17	MFA Reset not possible	Details
MFA Reset not possible The Reset for ETH MFA is not possible at the moment. Last change: 22.03.2023 10:00
	16.03.2023 10:06	Emergency Reboot von Switch xswi-bsa-c234-b	Details
Emergency Reboot von Switch xswi-bsa-c234-b Aufgrund einer technischen Störung müssen wir den Switch swi-bsa-c234-b neu starten, dies dauert aufgrund der neuen Software ca. 15.20 Minuten. Wir entschuldigen uns für die damit verbunden Unannehmlichkeiten. Last change: 16.03.2023 16:10
	15.03.2023 16:44	Restore / Restriction of the Phone forward permission	Details
Restore / Restriction of the Phone forward permission Due to a current incident, the original telephone forwarding permission to external (before the pandemic) will be restored immediately. This means: - All currently activated external redirections will be blocked. - New forwarding to external can no longer be activated. - Various value-added services in Germany and abroad are blocked until further notice. If you need your ETH mobile phone number, you can immediately migrate to our softphone solution. Thank you for your understanding. Your Informatikdienste Infrastructure Voice Network Last change: 17.03.2023 09:14
	09.03.2023 07:56	Currently there are problems with the DHCP and DNS servers	Details
Currently there are problems with the DHCP and DNS servers Currently there are problems with the DHCP and DNS servers. We are working on the solution. Last change: 14.03.2023 08:47
	08.03.2023 10:17	Störung Etagenswitch swi-chn-h77-a	Details
Störung Etagenswitch swi-chn-h77-a Wir haben im Moment ein Problem mit dem Etagenswitch swi-chn-h77-a alle Netzwerkanbindungen welche auf dien Switch terminieren sind derzeit unterbrochen. Wir arbeiten an dem Problem und entschuldigen uns für die damit verbunden Unannehmlichkeiten. Last change: 20.06.2023 13:57
	07.03.2023 08:35	QR code website for MFA registration out of order	Details
QR code website for MFA registration out of order The website for MFA registration password.ethz.ch/qrcode is currently out of order. We are working on it. Last change: 07.03.2023 09:39
	02.03.2023 08:03	Network problems	Details
Network problems Due to a network problem, various external services (such as Zoom, Microsoft Teams, etc.) are currently unavailable. The problem occurs both at ETH itself and via VPN. If you are working in your home office, please disable VPN to get access to external services and websites. Last change: 02.03.2023 09:18
	22.02.2023 16:39	Floor-Switch swi-hif-b73-a is offline	Details
Floor-Switch swi-hif-b73-a is offline The switch is currently offline due to a fiber cut. All LAN connections terminating on it are not available. Last change: 23.02.2023 11:26
	10.02.2023 07:38	Login problems	Details
Login problems Currently there are login problems on various ETH systems. Affected are systems that use LDAP for authentication. Last change: 10.02.2023 08:15
	26.01.2023 15:09	Confluence failure	Details
Confluence failure we have problems with Confluence at the moment. The large number of requests has made problem analysis impossible. That's why I have taken Confluence offline at the moment. We try to keep the downtime as short as possible. Last change: 31.01.2023 12:51
	20.01.2023 15:53	Email problems with PSI recipients	Details
Email problems with PSI recipients Since PSI completed the migration of their mailboxes to the MS Cloud last Monday, there have been two issues with sending mail to PSI mail recipients: The first problem involves Outlook. The PSI addresses in the Outlook cache have become invalid due to the cloud migration. This can be solved by deleting the affected addressee(s) from the Outlook cache in your Outlook. The second problem concerns the forwards to PSI mail addresses recorded in IAM. These forwards have become invalid. Unfortunately, it is currently not possible to create new forwards to PSI addresses. This is prevented by IAM. We are working on the problem. Last change: 01.03.2023 13:49
	20.01.2023 09:52	gitlab.ethz.ch is down at the moment.	Details
gitlab.ethz.ch is down at the moment. gitlab.ethz.ch is down at the moment. We are working on a solution to the problem. Last change: 20.01.2023 10:15
	18.01.2023 11:18	Accessibility Services	Details
Accessibility Services At the moment some services (e.g. IAM) are not available. We are working on a solution. Last change: 18.01.2023 11:29
	16.01.2023 16:56	Problems with WordPress websites	Details
Problems with WordPress websites Our WordPress instances are currently experiencing problems. The following error message appears on the web pages: "You don't have permission to access this resource." We are working on a solution Last change: 17.01.2023 07:19
	05.01.2023 09:48	Login IT Shop	Details
Login IT Shop The login in the IT Shop is not possible at the moment. Last change: 05.01.2023 10:24
	03.01.2023 09:54	No procurement of DigiCert TLS/SSL certificates	Details
No procurement of DigiCert TLS/SSL certificates At the moment, no new TLS/SSL certificates can be obtained from DigiCert. Certificates already obtained and stored in our PKI can still be downloaded. Machine certificates and mail certificates are not affected. Last change: 03.01.2023 11:10
	07.12.2022 11:33	Update: Fault on NAS12 storage	Details
Update: Fault on NAS12 storage The S: drive (ZO) or NAS12 storage drive in general can be accessed again. However, there may still be occasional interruptions in the connection. We are doing our best to get a stable connection as soon as possible. Last change: 19.01.2023 14:06
	14.02.2022 07:20	Processing delay in the l IT shop	Details
Processing delay in the l IT shop Currently there are disruptions in the processing of orders in the IT shop. We are working on the solution. Short interruptions are to be expected. Last change: 24.02.2022 10:03

Old fault reports

Login PKI portal

Problems NAS

location DFA offline

Malfunction NAS

IAM (password.ethz.ch) is not reachable at the moment.

Adobe Sign - signature request is not working

ETH's Google Workspace storage is full.

Malfunction in the NAS storage system

Problem with IT Shop

Staffnet websites not reachable

Confluence not reachable

Loginproblems from external

Störung AAI

Notification: Partial Network Outage in Building CHN Due to Power Interruption

Event calendar currently out of order

Network issues staff-net, student-net

IT shop out of order

Parallels Software License Renewal

Network outage Cx

DC switch crash swi-dcz1-132-rzy-b65-u

No purchase of DigiCert mail certificates

Adobe Sign login does not work

No Software available in the IT Shop

Problem with Network Link Baden (BEA)

Problem with Adobe license

Netzwerkverbindungen zum LCA

Problem with SMS Gateway

smartdesk portal does not work

swi-cla-a31-2-a partly defekt

Problem OIS applications

Network fault

Network issues LEO

Network issues STW

Power outage campus City 16.07. 23:14

IAM not reachable

Adobe eSign - No contracts can be signed at the moment

Problem with Scan to Mail

Network failure Bedretto

Poweroutage in serverroom HCI C255

Euler offline due to power outage in Lugano

Outage Adobe Sign

Problem Mailarchive

Failure of several applications from ID Apps

Network disruption Früebühl swi-fwo-d13-a

Network failure on the swi-no-h45-a

Confluence down

Service Interruption Notification - netcenter.ethz.ch Currently Down

Problem with webprint

Network interruption HCI B floor

Applications not accessible from outside the ETH network

Mailarchive not available

Wireless problem for students LEE/CLA

Outage Adobe Sign

Network fault in the HIx area

Smartdesk not reachable

Network fault OCT

Network fault/WLan in the HWA building

Authentication issues wired clients

Problem with publicationlists on ETH websites

storage: temporary decrease of performance

Network outage HAD, FRN, FRB

Netzwerkstörung H3 Access, der Switch swi-hpt-b103-a ist leider ausgefallen, wir arbeiten an einer Lösung.

Network disruption zone H2

Performance issues Confluence

Self reset fault for password and MFA

WiFi Connectivity Issues Windows 11

DNS Problem

Confluence malfunction

Problem with Mailarchive

No A5 licenses available for Microsoft

Derzeit gibt es ein Problem mit dem Download der Cisco Secure Client Software von https://sslvpn.ethz.ch

swi-hpt-b5-a defekt

swi-ml-e43-2-a defekt

Network interruption Alp Weissenstein

Gitlab storage

Personal pages ETH websites

Network error: Problem with the swi-hci-c313-a

Network problem swi-etz-j60-5-a

OpenScape UC (Softphone Telephony) connection problems with Google Chrome 177