Communication as a part of culture

To nurture a working environment that enables joint thinking, problem solving, and constructive discourse, leaders can exert a significant influence through the way they communicate – and demand the corresponding attitude from their group or team members.

Ten examples of sentences / questions that can convey the appreciative and inquisitive attitude of a leader:

• Thank you for your work. What was particularly challenging for you and how did you manage to reach this solution / achieve these results / fulfil this task on time?
• Let's try it out.
• How would you define that? What is the exact problem we are working on here? What is our role? What impact do we want to achieve together?
• What is your opinion / assessment / experience in this context?
• What have we learnt from this setback and how can we benefit from it when we try again?
• How exactly can I support you?
• What are the next steps? Where do we work together, where do you work autonomously? When will we come together again?
• What advice would you give to another person facing the same problem?
• How can you contribute to solving the problem and what do you need from me?
• ...

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