Billing and Refund - European Health insurance card
How to claim your money back
- You do not have to contact the insurance company in your home country if you have your exemption or have submitted a request for exemption!
- The reimbursement is made by the external page Gemeinsame Einrichtung KVG in Olten. It is responsible for the whole of Switzerland.
- If you have any questions, please contact the external page Gemeinsame Einrichtung KVG directly.
A) After a visit to the doctor
Note: there is a external page lump sum of CHF 92 (the amount you have to pay yourself) per case of sickness within the frame of 30 days. Example: in case of fever you can see a doctor 4 times within 30 days and pay CHF 92 only once.
- Wait for the doctor’s bill that is usually sent to your address a few weeks after the treatment. The letter includes the bill with a payment slip and a reimbursement certificate ("Rückforderungsbeleg").
- Pay the bill within the payment period mentioned on the bill.
- Send all required documents to external page Gemeinsame Einrichtung KVG (as scans by email to external page customers@kvg.org or by post to: Gemeinsame Einrichtung KVG, Industriestrasse 78, 4600 Olten)
- original invoice without payment slip
- the reclaim receipt (Rückforderungsbeleg) (see an example)
- a copy of your European Health Insurance Card (back side)
- a confirmation of matriculation at ETH
- a copy of the decree (Verfügung) you received from the Health department when your exemption request was approved
- your bank details. - Wait for the money to be paid to your account.
B) Hospital treatment
If you have been treated in a hospital, the bill is directly sent to the Gemeinsame Einrichtung KVG. In this case you will receive the bill for the deductible/cost contribution directly from Gemeinsame Einrichtung KVG. You have to pay that bill and cannot claim anything back!