De-escalating language – staying in dialogue

Table of contents

In a nutshell
Recommendation

In a nutshell

Words, expressions, and reactions can block clarification and fuel tensions – or they can invite people to stay in the conversation and work through the problems. Psychotherapist Manfred Prior recommends the deliberate use of unblocking words in conversations and written communication; he calls these options «MiniMax Interventions».

Recommendation

Method

Source
Prior, M. (2023): Minimax-Interventionen (19. Aufl.). Heidelberg: Carl Auer.

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